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+27 87 148 8714

FAQ’S

Hello, how can we help you?

Here you can find frequently asked questions. We understand that your question might not be answered here, in that case, please feel free to contact us and we will get back to you as soon as possible.

General Questions

We’re sorry to hear this. Please check your email confirmation for the tracking number and tracking link. If that doesn’t work, send us an email with your details and confirmation number.

Take a deep breath. Visit your happy place. Now, send us an email with your order details and tell us what’s wrong. We’ll work on fixing this right away.

Delivery and Returns

How is this even possible? But, we’ve got you. Please send an email to info@soulmatters.co.za

We’re sorry to hear this. Please send an email to info@soulmatters.co.za

Yes we do. We ship to all major cities and outlying areas in South Africa. Deliveries to major cities can take up to 3 days and deliveries to outlying areas can take up to 5 days.

*T&Cs Apply